Privacy Policy — TNW Travel

1. Who we are

TNW Travel ("we," "us," "our") is a travel advisory business registered in the State of Maine, USA. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

2. Information we collect

Contact details: name, email, phone, and mailing address.
Traveler details: date of birth, passport number and expiry, citizenship, travel preferences, loyalty program numbers, and special needs you choose to share.
Booking & payment data: trip selections, deposit and payment records, and limited transaction details from our payment processor (we do not store full card numbers).
Account data: login email, authentication identifiers, and saved preferences.
Usage data: pages viewed, searches, device and browser information, and approximate location, collected through cookies and similar technologies.

3. How we use your information

To prepare proposals, book travel, and service your trip with suppliers.
To process deposits and payments and to send confirmations and receipts.
To communicate with you about your trip, account, and (with your consent) marketing.
To improve our website and services and to detect fraud or abuse.
To comply with legal, accounting, and regulatory obligations.

4. How we share information

We share personal information only as necessary to provide our services: with cruise lines, hotels, airlines, insurance providers, and other suppliers required to fulfill your booking; with payment processors (e.g., Stripe) to handle deposits and payments; with infrastructure providers (e.g., hosting, database, email) acting as our processors; and when required by law or to protect rights and safety. We do not sell your personal information.

5. International transfers

Your information may be processed in the United States and other countries where our suppliers and service providers operate. We use reasonable safeguards consistent with applicable law.

6. Data retention

We retain personal information for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce agreements. When no longer needed we delete or anonymize it.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing. Contact us to exercise these rights. We will verify your identity before acting on a request.

8. Cookies

We use cookies and similar technologies for essential site functionality, authentication, security, and analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. Traveler information for minors is collected from the booking adult.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the current version.

12. Contact

For privacy questions or requests, please reach us through the contact options on our site. TNW Travel is registered in the State of Maine, USA.